Before Making a Purchase
Almost 95% of shoppers will read online reviews before making a purchase. (Spiegel Research Center, 2017)
Before Taking Action
72% of customers don’t take action until they’ve read online reviews. (Testimonial Engine, 2018)
Comparing two products, consumers are more likely to buy the product with more reviews. (Psychological Science, 2017)
If you’ve owned a business, you’ve more than likely received a negative review from an unhappy customer. It happens to every business, even the most reputable. Negative reviews are easy to dismiss, but all it takes is just one bad review to damage your reputation. Often, business are caught off guard by negative reviews.
Negative reviews can cause a lot of frustration. Using reputation management services can improve your ratings across the internet. We can mitigate damage caused by negative reviews. We’ll promote desirable content and incrementally remove negative content from your customer’s eyes, quickly producing a return on investment.